FAQ
General FAQs
What is Nail Horizon?
Nail Horizon is a professional nail studio that specializes in providing high-quality nail services. We also offer a wide range of premium nail products under our exclusive brand, Nail Horizon. Our goal is to enhance the beauty and health of your nails using the latest techniques and top-tier products.
What nail services do you offer?
We provide a full range of nail services, including acrylics, gel manicures, dip powder, nail art, extensions, and natural nail care.
What are your sanitation practices?
We follow strict hygiene protocols, including using hospital-grade disinfectants, sterilizing all tools, and providing single-use files and buffers for each client.
Can I book an appointment with a specific nail technician?
Yes! You can request your favorite technician when booking your appointment to ensure a personalized experience.
Where is Nail Horizon located?
Our nail studio is located in kokapet . We also have an online store where you can purchase our Nail Horizon products and have them delivered to your doorstep.
Do I need an appointment, or do you accept walk-ins?
We highly recommend booking an appointment in advance to ensure you get the service you need at your preferred time. However, we do accept walk-ins based on availability. To avoid long waiting times, we suggest calling ahead to check for open slots.
Gel Polish
What is gel polish?
Gel polish is a long-lasting nail polish that is cured under a UV/LED lamp. It provides a high-gloss, chip-resistant finish that can last up to 2-3 weeks without peeling or fading. Unlike traditional nail polish, gel polish dries instantly under the lamp, so you don’t have to worry about smudging.
How do I remove gel polish?
Gel polish should never be peeled off, as it can damage your natural nails. The best way to remove gel polish is by soaking your nails in acetone for about 10-15 minutes or by visiting a professional nail technician who can safely remove it using proper tools and techniques.
Can gel polish damage my nails?
Gel polish itself does not damage your nails when applied and removed correctly. However, improper removal—such as peeling or scraping—can weaken the nail bed. To maintain healthy nails, we recommend professional application and removal, as well as regular hydration with cuticle oil.
How often should I get a fill for my gel nails?
To maintain your nails, we recommend getting a fill every 2–3 weeks to prevent lifting and keep them looking flawless.
Nail Art
What types of nail art do you offer?
We offer a variety of nail art designs, including hand-painted designs, stamping, 3D nail art, rhinestones, foils, glitter, ombre, marble effects, and custom designs. Our skilled artists can create unique looks based on your preferences.
How long does nail art last?
The longevity of nail art depends on the type of polish and techniques used. When paired with gel polish, nail art can last up to 2-3 weeks without chipping. For best results, avoid using your nails as tools and apply cuticle oil regularly.
Do you offer custom nail designs and nail art?
Absolutely! Our skilled technicians can create custom nail art, from minimalist designs to intricate patterns, tailored to your style.
Can I bring my own design for nail art?
Yes! We encourage clients to bring reference images or discuss their ideas with our nail artists. We will do our best to recreate your desired design with precision and creativity.
Cuticle Care
What is cuticle care?
Cuticle care involves softening, pushing back, and trimming excess cuticles to maintain healthy nails and prevent infections. It helps in improving nail appearance and promotes strong nail growth.
How often should I get cuticle care?
It is recommended to get cuticle care every 2-3 weeks, depending on nail growth. Regular maintenance keeps your nails looking neat and prevents painful hangnails or infections.
Does cuticle cutting hurt?
No, when done correctly by a professional, cuticle cutting should be painless. We use gentle techniques and sterilized tools to ensure a safe and comfortable experience.
How can I keep my nails strong and healthy?
Regular hydration with cuticle oil, using gloves when doing household chores, and following a proper nail care routine can help keep your nails in great shape.
Acrylic Nails
What are acrylic nails?
Acrylic nails are artificial nail enhancements created by mixing liquid monomer with a powdered polymer. This mixture hardens when exposed to air, providing a strong and durable extension that can be shaped and customized.
How long do acrylic nails last?
Acrylic nails can last between 3-4 weeks before needing a fill-in. Proper care, such as avoiding excessive pressure and using gloves for household chores, can extend their lifespan.
Can I get my acrylic or gel nails removed at your studio?
Yes! We offer professional removal to prevent nail damage. We never recommend peeling or prying off your nails at home.
Can acrylic nails damage natural nails?
If applied and removed correctly, acrylic nails do not cause harm. However, improper removal, such as prying them off, can weaken your natural nails. We always recommend professional removal to maintain nail health.
Nail Extensions
What types of nail extensions do you offer?
We offer various types of nail extensions, including acrylic, gel, and polygel extensions. Each type provides different benefits based on durability, flexibility, and appearance.
How do I take care of my nail extensions?
To maintain your nail extensions, avoid biting or picking at them, do not use them as tools, keep them dry as much as possible, and apply cuticle oil daily to keep your nails hydrated and strong.
Can I remove extensions at home?
While it is possible to remove nail extensions at home, we strongly advise visiting a professional to prevent nail damage. Improper removal can lead to thinning and weakening of your natural nails.
Manicure & Pedicure
What is included in a manicure?
A manicure includes nail shaping, cuticle care, hand exfoliation, a relaxing massage, and polish application. We offer both classic and gel manicures.
What is included in a pedicure?
A pedicure consists of foot soaking, exfoliation, nail trimming, cuticle care, foot massage, and polish application. We also offer spa pedicures with additional treatments for extra relaxation.
How often should I get a manicure or pedicure?
Depending on your lifestyle and nail growth, we recommend a manicure every 2-3 weeks and a pedicure every 3-4 weeks for well-maintained and healthy nails.
How do I prevent my nails from chipping or peeling?
Keep your nails hydrated, avoid using them as tools, and always apply a top coat to extend the life of your manicure.
Shipping & Returns
Do you offer shipping for Nail Horizon products?
Yes, we offer nationwide shipping. Shipping rates vary based on location. Orders are processed within 2-3 business days and delivered within 5-7 business days.
Do you ship internationally?
Currently, we only offer shipping within india . We are working on expanding our services to international customers, so stay tuned for updates.
What if my order is delayed or lost?
If your order is delayed beyond the expected delivery time, please contact our customer support team. If your package is lost in transit, we will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as applicable.
What is your return policy?
We accept returns for unused and unopened products within 14 days of purchase. Customized or used items are not eligible for returns. If you receive a damaged product, contact our support team immediately for assistance.
How long does it take to process a refund?
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method.
Booking & Walk-in Store
How can I book an appointment?
You can book an appointment online through our website, call us directly, or visit our studio in person.
Do you accept last-minute appointments?
We try our best to accommodate last-minute bookings, but availability is not guaranteed. We recommend booking in advance to secure your preferred time slot.
Can I book a group appointment?
Yes, we accept group bookings for special occasions like birthdays, bridal parties, or corporate events. Please contact us in advance to make arrangements.
What if I need to reschedule or cancel my appointment?
If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance. Late cancellations or no-shows may be subject to a cancellation fee.