Nail Horizon is committed to providing exceptional service while ensuring fairness to both our valued clients and dedicated nail artists. To maintain a smooth and efficient booking experience, we require advance notice for cancellations or rescheduling.   Appointments that are Canceled,rescheduled, or missed without sufficient notice will be subject to a cancellation fee. For group bookings, we require prior notice along with a deposit at the time of booking. A credit card is required to secure all appointments. We allow a brief grace period for late arrivals. Beyond this, we may need to shorten the service, apply a late fee, or reschedule the appointment, in which case the all the services fee may still apply. If you need to modify your service, such as removing nail art, skipping extensions, or adjusting any part of the appointment, please inform us in advance. Significant reductions in service without prior notice may result in an adjustment fee to account for the time reserved. If you are feeling unwell and need to cancel at short notice, a doctor’s note or letter from a medical facility is required to waive the cancellation fee. At Nail Horizon, we take pride in the quality of our work. If you are dissatisfied with our service, please contact us as soon as possible. We are happy to offer complimentary adjustments or fixes within a reasonable time frame from your original appointment. Please note that refunds are not available. To ensure our artists are fairly compensated for their expertise and time, gratuity is required. These policies allow us to accommodate all clients efficiently and maintain the highest standards of service. By booking an appointment with Nail Horizon, you acknowledge and agree to these terms. We appreciate your understanding, cooperation, and continued trust in our services.